Shipping policy

Shipping Policy

1. Order Processing

All Fandini pieces are handcrafted and assembled with care.
Please allow 1–3 business days for order processing before your order is shipped.

Orders placed on weekends or Canadian statutory holidays will be processed on the next business day.

2. Shipping Within Canada

We ship exclusively within Canada using trusted carriers such as Canada Post, UPS, and FedEx, depending on the destination.

Estimated delivery times:

Province / Territory Standard Shipping Expedited / Express
Ontario & Québec 2–5 business days 1–2 business days
Western Canada (MB, SK, AB, BC) 3–8 business days 2–4 business days
Atlantic Canada (NB, NS, PEI, NL) 4–9 business days 2–5 business days
Northern Territories (YT, NT, NU) 7–14+ business days 4–10 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or seasonal volume.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and shipping method.
Occasionally, we may offer free shipping promotions within Canada.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number.
Please allow up to 24 hours for tracking to activate.

5. Shipping Address Accuracy

Please ensure your shipping address is complete and correct.
Fandini is not responsible for:

  • Missing apartment/unit numbers

  • Incorrect or incomplete addresses

  • Redelivery fees

  • Lost packages due to customer-provided errors

If any package is returned to us due to an incorrect address, you will be responsible for the reshipment cost.

6. Lost or Delayed Packages

Once an order has been handed to the carrier, Fandini is not responsible for delays, carrier errors, or lost packages.

If you believe your package is lost:

  1. Contact the carrier directly using your tracking number

  2. Then contact us at fandinojab@gmail.com and we will assist where possible

Carrier investigations can take 5–30 business days.

7. Damaged Packages

If your order arrives damaged, notify us within 48 hours of delivery and include:

  • Photos of the product

  • Photos of the packaging

  • Your order number

We will review the case and assist according to our Refund Policy.

8. Local Pickup (Coming Soon)

We may offer local pickup in Toronto (North York) in the future.
This option will be announced on our website once available.

9. Questions

For any shipping-related inquiries, contact us at:

📧 contact@fandiniluxury.com
📍 Toronto, Ontario, Canada